Coinstar Manager of Vendor Performance - Bellevue, WA in Bellevue, Washington
At Coinstar, we love our customers, and we’re passionate about providing a convenient, reliable, and accurate way for them to turn their loose change into cash, NO FEE eGift Cards, or charitable donations—instantly. We strive to provide a consistent, positive, and exceptional customer experience. Over the past 25 years, Coinstar has turned that passion into the 20,000 familiar kiosks you see in grocery stores and other locations across the U.S., Canada, Germany, the UK, and Ireland. We process about $3 billion worth of coins a year! As Coinstar continues to grow, offering exciting new services and expanding to new locations worldwide, our need to find extraordinary employees who share our vision grows as well.
If you have a customer-centric mindset, take pride in and ownership of your work, and are results-oriented, then the Manager of Vendor Performance – Bellevue WA role is the right role for you. You’ll have the opportunity to take on a variety of challenging and rewarding projects in a supportive, collaborative work environment.
Along the way, you’ll gain valuable knowledge and experience to help ensure your success and growth in the company. We offer competitive compensation and benefits as well as a great work-life balance and casual-yet-professional atmosphere. You get the visibility and camaraderie of a small company along with the excitement of helping it grow.
The Manager of Vendor Performance is responsible for procuring, managing and supporting transportation vendors, to ensure the services they provide continually enhance the company brand through positive customer interactions and experience, process improvement as well as vendor adherence to contractual Key Performance Indicators such Service Levels and Quality.
-Manage relationship(s) of the vendor(s) providing services and technologies.
-Identify opportunities for continual improvement to operational processes and expenses as it relates to transportation service.
-Assist and participate in yearly operations planning processes and provides recommendations for efficiency gains.
-Prepare and submits RFPs and work with vendors on submissions, assisting with rate negotiations, as well as developing service terms and conditions for vendors.
-Manage vendors to achieve specified performance goals per statement of work; ensures corrective actions are developed when performance does not meet target and that the corrective actions result in performance improvements.
-Interface effectively with, and support, the Field Operations teams and other relevant internal teams to ensure operating efficiencies/standards.
-Periodically monitor calls to ensure adherence to company policies and procedures and a positive end-user experience.
-Conduct annual site level contract adherence audits.
-Serve as the primary contact for issue notification, escalation, and resolution in day to day operations including monitoring of key performance indicators.
-Review and approve invoicing.
-Partner with cross-functional departments to make recommendations on current policies and procedures as well as day to day process improvement.
Education & Experience;
-Bachelor's degree or equivalent experience required.
-8+ years’ experience in an operations environment, preferably with transportation operations, as a Vendor Manager, Logistics Transportation Manager, Transportation Manager or related role
-5+ years’ supervisory experience is highly preferred.
Knowledge, Skills & Abilities;
-Proficiency in Microsoft Office Software including Word, Excel, and PowerPoint.
-Strong leadership and management skills to manage customer service contract and vendor relationship.
-Knowledge of call center technology preferred.
-Ability to work in high activity/pace environment.
-Analytical skills to interpret trends, identify root causes form conclusions and/or recommendations.
-Versatility and flexibility to respond and adapt quickly and effectively to multiple changing priorities.
-Ability to manage and interface with vendors at multiple levels in the organization.
-Excellent oral and written communication skills required.
-Ability to travel domestic/international 25%.
Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Coinstar, LLC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/color, religion, age, genetic information, disability, national origin, sex, sexual orientation, gender identity or expression, pregnancy, veteran status or any other basis protected by local, state or federal law. If you require an accommodation in order to apply for a job, please contact Coinstar Human Resources at 425-943-8000.